Returns management is the process of managing and processing returns of goods from customers.
In SAP S/4HANA, returns management is supported through the Returns Management (LE-TRA-RM) module, which enables businesses to manage the entire returns process from start to finish.
Some of the key features of Returns Management in SAP S/4 HANA
- Customer returns processing: enabling businesses to manage the entire returns process from receipt of the returned goods to the issuance of the credit memo or replacement shipment.
- Return order management: enabling businesses to create and manage return orders, including processing returns, creating replacement orders, and issuing credit memos.
Automated returns processing: enabling businesses to automate returns processing tasks, such as inspections, restocking, and disposal.
- Returns analytics: SAP S/4HANA enabling businesses to analyse returns data to identify trends, optimise the returns process, and improve customer satisfaction.
- Integration with other SAP modules: integration with other SAP modules, such as Sales and Distribution (SD) and Materials Management (MM), enabling seamless integration between the returns process and other business processes.
What benefits does Returns Management in SAP S/4 HANA provide to your organisation?
- Improved customer satisfaction: Effective returns management can help improve customer satisfaction by providing customers with a hassle-free returns process, including efficient processing of returns, timely replacement shipments, and accurate credit memos.
- Reduced processing times: Returns management can help reduce processing times by automating returns processing tasks, such as inspections, restocking, and disposal. This can help businesses process returns more quickly and efficiently.
- Increased efficiency: Returns management can help increase efficiency by providing real-time analytics capabilities that enable businesses to identify trends and optimise the returns process.
- Reduced costs: Effective returns management can help reduce costs associated with the returns process, such as labour costs, transportation costs, and inventory carrying costs. By automating the returns process and optimising inventory management, businesses can reduce costs associated with returns processing.
- Improved inventory management: Returns management can help improve inventory management by providing real-time visibility into returns data, enabling businesses to identify trends and optimise inventory levels.
With the help of FusionGraph it's easy to discover and understand new functionality like this and add it to your business case for S/4HANA migration.
Click the link the request a demo.